FAQ
ORDER/SHIPPING STATUS
Q: WHERE CAN I FIND FEED ME PLANTS BEAUTY PRODUCTS?
A: FEED ME PLANTS BEAUTY SKIN PRODUCTS ARE ONLY SOLD ONLINE. YOU CAN SHOP ON
BOTANICALKHEMYSTREE.COM
Q: WHEN CAN I GET PRODUCTS THAT ARE OUT OF STOCK?
A: WE TRY OUR BEST TO REPLENISH STOCK AS QUICKLY AS POSSIBLE. IN THE MEANTIME, SUBSCRIBE TO OUR NEWSLETTER AND AN EMAIL WILL ALERT YOU ONCE PRODUCTS ARE BACK IN STOCK. YOU'LL BE THE FIRST TO KNOW.
Q: CAN YOU UPDATE MY ADDRESS ONCE AN ORDER IS PLACED?
A: UNFORTUNATELY ONCE AN ORDER IS PLACED, THE ADDRESS CAN NOT BE CHANGED. IF THERE IS AN ERROR IN BILLING AND/OR SHIPPING INFORMATION, WE RESERVE THE RIGHT TO CANCEL YOUR ORDER AND ISSUE A REFUND. PLEASE ALLOW 7-10 BUSINESS DAYS FOR THE REFUND TO PROCESS.
Q: HOW DO I TRACK MY ORDER?
A: YOUR ORDER WILL PROCESS IN 2-3 BUSINESS DAYS. ONCE YOUR ORDER HAS SHIPPED AN EMAIL WILL BE SENT TO YOU CONTAINING TRACKING INFORMATION. PLEASE ALLOW 2-3 BUSINESS DAYS FOR YOUR SHIPMENT DETAILS TO UPDATE WITH USPS.
Q: I HAVE JUST PLACED MY ORDER, CAN I CHANGE IT?
A: UNFORTUNATELY ONCE AN ORDER IS PLACED, NO CHANGES ARE PERMITTED. WE APOLOGIZE FOR ANY INCONVENIENCE IN ADVANCE.
RETURNS & EXCHANGES
PLEASE READ OUR RETURN POLICY UNDER THE HELP SECTION ON OUR WEBSITE.
PRODUCT RELATED
Q: DO FEED ME PLANTS BEAUTY TEST ON ANIMALS?
A: NEVER. ALL OF OUR PRODUCTS ARE CRUELTY-FREE BRANDS.
Q: ARE FEED ME PLANTS BEAUTY PRODUCTS VEGAN?
A: YES. NOT ONLY ARE OUR PRODUCTS VEGAN, BUT THEY ARE ORGANIC, PARABEN-FREE AND PHTHALATE-FREE TOO.
BUSINESS OPERATION
Q: WHAT ARE YOUR BUSINESS HOURS?
A: OUR CUSTOMER SERVICE HOURS ARE MONDAY-FRIDAY CST 5PM - 10PM, SATURDAY 12PM-4PM, SUNDAY CLOSED. ALL QUESTIONS, ISSUES, CONCERNS, EMAILS WILL BE ADDRESSED DURING THOSE HOURS.
Payment Methods
- Credit / Debit Cards
- PAYPAL
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